American Airlines Customer Service Manager, Airport Customer Care in Washington, District Of Columbia

Location: Reagan National Apt - Apt Auth (DCA-TRML)

Additional Locations: None

Requisition ID: 17841


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. Responsible for providing support and leading our front-line employees during day-to-day airport operations.


Required Qualifications

  • ​​ High School diploma or GED equivalency

Preferred Qualifications

  • Airport customer service experience

  • Experience leading a team

  • Experience adhering to compliance standards in a heavily regulated work environment

  • ​​Ability to work independently with minimal supervision, as well as function effectively as a member of a team

  • Ability to make decisions and work effectively under demanding operational conditions in a stressful environment

  • Knowledge and understanding of company policies and functional automation applications

  • Willing and able to work extra hours to meet operational needs

  • Willing and able to work rotating shifts, including weekends and holidays

  • Strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization

Additional Locations: None

Requisition ID: 17841

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.