SRA International, Inc., A CSRA Company Desktop Support Specialist (Windows and Mac) in Rockville, Maryland

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Public Trust

Job Family:


Job Description:

CSRA is seeking a Desktop Support Technician for our program supporting the National Cancer Institute (NCI). This position provides hardware and software support to staff and customers, and maintains documentation. You should bring strong skills in supporting either the Mac or Windows OS. Strong customer service and communication skills are key as this role involves heavy face to face customer support. You will be mobile and away from your desk supporting customers in person about 80% of the time. Position is for full time employment with CSRA and will be based at the client's office in Bethesda, MD (metro accessible).


  • Configures, installs, and supports desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.

  • Provides enhanced VIP desktop and user support service.

  • Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

  • Provides software support for users of NCI-provided applications (as identified by the task).

  • Provides virtual assistance sessions such as Bomgar and Apple Remote Desktop, including end-user documentation and instructions.

  • Ability to work well under pressure and to meet deadlines as needed.

  • Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist for action and ensures that their tickets are resolved, and closed out with the customer and in the system.


  • High School diploma and 3+ years of technical support experience (or equivalent combination of education and experience)

  • Experience with current desktop and laptop computers

  • Experience troubleshooting at least one operating system to include Windows 7; Mac OS 10.7/10.8/10.9; or Linux

  • Strong familiarity with Microsoft suite

  • Strong customer service and end user equipment support experience.


  • NIH experience strongly preferred

  • ITIL foundations certification or ability to obtain certification

  • Strong written and oral communications

  • Additional experience with Mac OS 10.7/10.8/10.9, and Linux is preferred

  • Experience using ticketing system (prefer ServiceNow)

  • One or more of the following certification is desired:

• Apple Certified Support Professional

• Apple Mac Integration Basic OS x 10.7, 10.8

• CompTIA Security • CompTIA Network • CompTIA A • CompTIA Project • Microsoft Certified Desktop Support Technician

• Enterprise Desktop Support technician on Windows 7

• MCITP: Enterprise Desktop Administrator on Windows 7

• Microsoft Certified Technology Specialist: Windows 7

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA MD Rockville - 9609 Medical Center Dr (MDC080)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.