SAIC Electronics Technician Maintenance III / CommMgr Job in Greenbelt, Maryland
Electronics Technician Maintenance III / CommMgr (Job Number:435531)
Job Description: Position is in NASA’s Operations Management Center (NOMC), a 24X7 network operation center, and requires supporting non-standard shifts and non-standard work weekends. Candidate will be required to work weekends and holidays. Candidate will support the network operation’s day-to-day activities in support of NASA missions. Candidate will be the designated point of contact for Mission Customers to report problems with Mission Services. Candidate will use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related and node/application related problems. Position requires monitoring and some maintenance assistance of Cisco Routers & Switches, Junipers Routers. Candidate will also need to learn to operate NASA unique hardware items. Candidate will be working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA. Candidate will be involved in a number of activities including the testing and implementation of new network services.
Required Education and Experience:
AA Degree in related discipline and 9+ years of applicable experience or HS and 9 years of applicable experience and relevant certification.
Candidate must be able to pass both a written and practical certification test within 180 days of hire.
Perform Shift Lead duties and manage the Mission Network responsible for 24 hours, 7 days a week monitoring and support, troubleshooting, repair, escalation, status reporting and other essential support activities.
When necessary dispatch tickets to the appropriate Support Group for the resolution of Incidents/Problems.
Ideal candidate must be able to grasp a wide range of unique skills, able to think and respond quickly to real- time dataflow problems.
Candidate must have fundamental knowledge of TCP/IP technology including IP addressing, subnet masking.
Knowledge of helpdesk operations.
Excellent writing and oral communication skills.
Candidate must be an effective communicator and be able to coordinate network and customer related problems with other technical sections.
Outgoing with a pleasant personality and a positive can-do attitude.
Candidate must have strong multi- tasking skills and be available to work after hours, Holidays and weekends (as required).
Knowledge of serial interfaces including RS232, V.35 and RS 449 preferred.
Knowledgeable in WAN protocols such as ATM, SONET, MPLS.
Experience with TCP/IP and IP addressing schemes;, network monitoring tools (HP Openview, MRTG) and trouble ticket processes (Remedy is a plus).
Hands-on experience with industry products (Cisco, Juniper, and Ciena are highly desired).
Experience in supporting WAN & LAN connectivity, telecommunications (VoIP) or internet technology.
Knowledgeable of transmission principals including T1, T3, DS-3 &OC-3/48.
Experience with network analysis tools (Matt’s Trace Route (MTR) and Multi Routers Traffic Grapher (MRTG) are a plus.
Experience in performing traceroutes, executing ping test and a strong working knowledge in Unix and Microsoft.
Strong knowledge and hands on experience with data analyzers, network probes and other network diagnostic and performance measurement devices.
Industry standard certifications (CCNA, CCNP or JNCIA are a strong plus).
Technical writing skills to support developing documentation to be used by the group for operation and maintenance needs.
Ability to generate Daily/Weekly/Monthly reports.
Candidate must be able to obtain Public Trust.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC¿s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability
Job Posting: Apr 3, 2018, 2:09:16 PM
Primary Location: United States-MD-GREENBELT
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job