AECOM Data Entry Helpdesk Support in Arlington, Virginia

Business Line Environment

Position Title Data Entry Helpdesk Support

United States of America - Virginia

Arlington

Job Summary

AECOM is actively seeking a creative, highly talented Data Entry / Helpdesk Support for immediate employment in our Arlington,VA office. This position supports our Department of Defense (DoD) client’s mission to track hazardous material and hazardous waste at military installations around the world. The appropriately qualified applicant will be able to demonstrate a history of data management and customer support. This position requires extensive data research and entry, analysis of data accuracy and consistency, and professional customer support for military and civilian software users.

The responsibilities of this position include, but are not limited to:

  • Provides timely and appropriate support to DoD and other federal clients' hazardous materials and hazardous waste programs

  • Develops awareness of and familiarity with issues and events affecting organization, department, and/or customer

  • Provides administration and operational support for IT systems (e.g., user accounts, password resets, data entry)

  • Provides advice and demonstrates use of software and hardware to end-users

  • Processes support requests submitted through email, phone, or fax

  • Researches and retrieves hazardous material safety data sheets from product manufacturers

  • Evaluates data quality and consistency, applications, and functions

  • Uses and supports database applications and analytical tools

Minimum Requirements

  • High school diploma, GED, or equivalent

  • 4+ years of IT help desk and/or customer service related experience

  • Ability to collect, enter, manage, and query large volumes of data

  • Ability to work with small internal team

  • Ability to interact and may have some interaction with client’s personnel

  • Good oral and written communication skills with external and internal clients, and excellent problem solving skills

  • Superior data entry skills and attention to detail

  • Due to the nature of this work, U.S. citizenship is required

Preferred Qualifications

  • Customer Support History (e.g., bank teller, military assistance/support volunteer, IT help desk)

  • Knowledge of and/or experience with the U.S. Marine Corps

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Administrative Support / Secretarial

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 183978BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.