AECOM Data Entry Helpdesk Support in Arlington, Virginia
Business Line Environment
Position Title Data Entry Helpdesk Support
United States of America - Virginia
AECOM is actively seeking a creative, highly talented Data Entry / Helpdesk Support for immediate employment in our Arlington,VA office. This position supports our Department of Defense (DoD) client’s mission to track hazardous material and hazardous waste at military installations around the world. The appropriately qualified applicant will be able to demonstrate a history of data management and customer support. This position requires extensive data research and entry, analysis of data accuracy and consistency, and professional customer support for military and civilian software users.
The responsibilities of this position include, but are not limited to:
Provides timely and appropriate support to DoD and other federal clients' hazardous materials and hazardous waste programs
Develops awareness of and familiarity with issues and events affecting organization, department, and/or customer
Provides administration and operational support for IT systems (e.g., user accounts, password resets, data entry)
Provides advice and demonstrates use of software and hardware to end-users
Processes support requests submitted through email, phone, or fax
Researches and retrieves hazardous material safety data sheets from product manufacturers
Evaluates data quality and consistency, applications, and functions
Uses and supports database applications and analytical tools
High school diploma, GED, or equivalent
4+ years of IT help desk and/or customer service related experience
Ability to collect, enter, manage, and query large volumes of data
Ability to work with small internal team
Ability to interact and may have some interaction with client’s personnel
Good oral and written communication skills with external and internal clients, and excellent problem solving skills
Superior data entry skills and attention to detail
Due to the nature of this work, U.S. citizenship is required
Customer Support History (e.g., bank teller, military assistance/support volunteer, IT help desk)
Knowledge of and/or experience with the U.S. Marine Corps
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.
NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
Job Category Administrative Support / Secretarial
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 183978BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.